Privacy Policy

1Information We Collect

Information You Provide

• Full name, shipping address, and billing address
• Phone number and email address
• Payment details (processed securely — full card numbers are never stored on our servers)
• Order history, warranty registration details, and customer service correspondence
• Account login credentials (only if you register a customer account)
• Delivery and freight-related information for large generator shipments (gate codes, lift-gate requirements, jobsite contacts)

Information Collected Automatically

• IP address, browser type, and approximate location
• Pages viewed, time spent on the website, and click behavior
• Device type, screen resolution, and operating system
• Search terms used on our site and referring URLs
• Cookies, pixels, and similar tracking technologies (see Section 7)

2How We Use Your Information

We use the information we collect for the following purposes:

• Processing, fulfilling, and shipping your generator orders
• Sending order confirmations, freight scheduling notices, and tracking updates
• Responding to customer service inquiries, technical questions, and warranty claims
• Processing returns, refunds, and exchanges
• Preventing fraud, chargebacks, and unauthorized account activity
• Improving our product selection, website experience, and customer support
• Sending promotional emails — only with your explicit consent; unsubscribe at any time
• Complying with applicable tax, accounting, and legal obligations

3Consent

How we obtain your consent: You provide consent when you submit personal information to complete a purchase, register an account, schedule a freight delivery, request a warranty claim, or subscribe to marketing communications.

How to withdraw consent: You may withdraw consent at any time by contacting us at Contact@jepordy.com or +1 (608) 360-1301. Please note that withdrawing consent may limit our ability to process active orders, honor warranty requests, or provide certain services.

4Information Sharing & Disclosure

We never sell, trade, or rent your personal information to third parties. We share your information only in the following limited circumstances:

• Service providers: Payment processors (Stripe, PayPal, Google Pay, Apple Pay, Shop Pay), freight carriers (UPS, FedEx, R+L Carriers, XPO, Saia, ABF), email and SMS platforms, and analytics providers — strictly to fulfill your order or operate our website
• Manufacturers & authorized warranty centers: When required to process a warranty claim or facilitate manufacturer-direct shipment of a generator
• Legal requirements: When required by U.S. law, valid court order, subpoena, or lawful government request
• Business transfers: In the event Jepordy LLC is acquired, merged, or sold, your information may transfer to the new owner under the same protections
• Fraud prevention: To investigate and prevent fraudulent transactions, chargebacks, and security threats

5Payment Security

All transactions on our website are processed through secure, PCI-DSS-compliant payment gateways. Your full credit card number is never stored on our servers. All payment data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption standards.

6Data Retention

We retain your personal information only for as long as necessary to:

• Maintain your order history, warranty records, and customer account
• Comply with U.S. federal and state tax, accounting, and legal obligations (typically seven years)
• Resolve disputes, enforce agreements, and process warranty claims
• Honor manufacturer warranty periods (which may extend up to ten years on certain generator models)

You may request deletion of your personal data at any time by emailing Contact@jepordy.com. Subject to legal retention requirements, your request will be processed within 30 days.

7Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing and shopping experience. These include:

• Essential cookies: Required for core functionality such as your shopping cart, checkout process, and login sessions
• Analytics cookies: Help us understand visitor behavior (e.g., Google Analytics 4)
• Advertising cookies: Used for retargeting and personalized ads (e.g., Google Ads, Meta Pixel, Microsoft Advertising)
• Preference cookies: Remember your language, region, and display preferences

You can manage or disable cookies through your browser settings or our on-site cookie banner. Disabling certain cookies may impact site functionality, such as keeping items in your cart between visits.

8Third-Party Services

Our website integrates with the following third-party services, each governed by its own privacy policy:

• Google Analytics 4 – Website traffic analysis
• Google Ads & Meta Pixel – Advertising and retargeting
• Stripe / PayPal / Shop Pay – Secure payment processing
• WordPress / WooCommerce – E-commerce platform
• Google Merchant Center & Google Shopping – Product listings
• Trustpilot / Google Reviews – Customer reviews
• Freight carrier APIs – Shipping rates and tracking
• DMCA Protection – Content security

We encourage you to review the privacy policies of these providers before using their services.

9Your Privacy Rights

Regardless of where you live, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that inaccurate or incomplete data be corrected
• Deletion: Request removal of your personal information ("right to be forgotten")
• Opt-out: Unsubscribe from marketing emails at any time using the link in our emails or by contacting us directly
• Portability: Request your data in a portable, machine-readable format
• Non-discrimination: Exercise these rights without fear of penalty or reduced service

To exercise any of these rights, contact us at Contact@jepordy.com. We will respond to verifiable requests within 45 days.

10Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe a child has provided us with personal information, please contact us immediately at Contact@jepordy.com and we will promptly delete it.

11Data Security

We apply industry-standard security measures to protect your personal data, including:

• SSL/TLS 1.3 encryption across all website pages
• AES-256 encryption for sensitive stored data
• PCI-DSS-compliant payment processing
• Regular security monitoring, malware scanning, and vulnerability audits
• Restricted internal access on a strict need-to-know basis
• DMCA content protection and brand monitoring

While no method of transmission over the internet is 100% secure, we are committed to protecting your data using industry best practices.

12External Links

Our website may contain links to manufacturer websites, freight carrier tracking pages, and other external sites. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

13U.S. State Privacy Rights

If you are a resident of a U.S. state with applicable consumer privacy laws, you have additional rights as described below.

We respond to verifiable consumer requests within 45 days. You will not be discriminated against for exercising any privacy right.

14International Visitors (GDPR / UK GDPR)

Jepordy LLC is based in the United States, and we primarily sell to customers within the U.S. If you access our website from the European Economic Area (EEA), the United Kingdom, or another jurisdiction with cross-border data protection laws, please be aware that your information will be transferred to and processed in the United States.

Under the GDPR and UK GDPR, you have the right to access, rectify, erase, restrict, port, and object to the processing of your personal data, and to lodge a complaint with your local supervisory authority. Contact Contact@jepordy.com to exercise these rights.

15Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The "Last Updated" date at the top of this page will always reflect the most recent revision. Material changes will be communicated by email (if you have an account) or by a prominent notice on our website. Your continued use of our website after any modifications constitutes acceptance of the updated policy.